Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how maje46 ("we," "us," "our") collects, uses, stores, shares, and protects personal information obtained from users ("you," "your") of our online betting and casino platform accessible via https://maje46.cam and associated mobile applications. This policy applies to all Indonesian residents who create accounts, place bets, or otherwise interact with maje46 services.

By creating a maje46 account or using our services, you explicitly consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you must not use maje46 services. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your overall use of the platform.

2. Information We Collect

maje46 collects various types of personal information to provide, maintain, and improve our services, ensure security, comply with legal obligations, and deliver personalized user experiences. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create a maje46 account, we collect your full legal name, date of birth, gender, residential address in Indonesia, email address, mobile phone number, username, and password. This information is necessary to establish your account, verify your age and identity, and communicate with you.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money-laundering regulations, we collect copies of government-issued identification documents including Indonesian KTP (national identity card) or valid passport, proof of address documents (utility bills, bank statements dated within 3 months), and proof of payment method ownership (bank statements, e-wallet screenshots showing your registered name).
• Financial Information: We collect details about your payment methods including bank account numbers, bank names, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history including deposits, withdrawals, and betting activity. We do not store complete credit card numbers or CVV codes; payment processing is handled by secure third-party payment processors.
• Communication Records: When you contact our customer support team via live chat, email, WhatsApp, or Telegram, we retain records of those communications including your messages, support tickets, complaints, and our responses. This allows us to provide consistent support and resolve issues efficiently.
• Preferences and Settings: We store your account preferences including language selection, deposit limits, self-exclusion settings, notification preferences, and responsible gaming tool configurations.

2.2 Information Collected Automatically

• Device and Technical Information: When you access maje46, we automatically collect technical data including your IP address, device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers. This information helps us optimize the platform for different devices and detect fraudulent activity.
• Usage and Behavioral Data: We track how you interact with maje46 services, including pages visited, games played, bet types placed, login times, session durations, clickstream data, and navigation patterns. This data helps us understand user preferences, improve user experience, and identify potential problem gambling behaviors.
• Location Data: We collect general location information based on your IP address to verify you are accessing maje46 from within Indonesia, as required by our operating license and terms of service. We do not track precise GPS coordinates unless you explicitly grant permission through mobile app settings.
• Cookies and Tracking Technologies: maje46 uses cookies, web beacons, and similar technologies to recognize your device, maintain login sessions, remember preferences, and analyze site traffic. See Section 7 for detailed information about our cookie practices and your choices regarding cookies.

2.3 Information from Third-Party Sources

• Payment Processors: When you deposit or withdraw funds via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI) or e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), our payment processors share transaction confirmation data, timestamps, and success/failure status with us to credit your account or process withdrawals.
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of documents you submit during KYC verification, cross-reference your information against fraud databases, or verify that you are not on self-exclusion or restricted player lists.
• Game Providers: When you play casino games from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Pocket Games Soft, those providers may share gameplay data, bet outcomes, and session information with us for account reconciliation and fraud prevention purposes.

3. How We Use Your Information

maje46 uses the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your maje46 account
• Processing deposits, withdrawals, and betting transactions
• Providing customer support and responding to inquiries
• Delivering game content, sports betting markets, and live casino streams
• Managing bonuses, promotions, and VIP loyalty program benefits
• Sending transactional communications including deposit confirmations, withdrawal notifications, and account alerts

3.2 Security and Fraud Prevention

• Verifying your identity, age, and eligibility to use maje46 services (KYC compliance)
• Detecting and preventing fraudulent activity, money laundering, collusion, and bonus abuse
• Monitoring for multiple accounts (duplicate accounts) in violation of our terms
• Protecting against unauthorized access, hacking attempts, and cyberattacks
• Investigating suspected violations of our Terms & Conditions
• Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Responsible Gaming and Player Protection

• Monitoring betting patterns for signs of problem gambling behavior
• Enforcing deposit limits, loss limits, and self-exclusion periods you set
• Providing reality checks and session time reminders
• Restricting access for users on self-exclusion lists
• Intervening when we observe potentially harmful gambling patterns and offering support resources

3.4 Platform Improvement and Personalization

• Analyzing user behavior to improve website and mobile app performance
• Personalizing game recommendations based on your playing history
• Optimizing platform layout and features for different devices and screen sizes
• Conducting A/B testing to improve user experience
• Developing new features, games, and betting markets based on user preferences

3.5 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers
• Delivering personalized bonus offers based on your playing history and VIP tier
• Notifying you about upcoming tournaments, jackpot increases, and major sporting events
• Sharing updates about new payment methods, platform improvements, and policy changes

You can opt out of marketing communications at any time by clicking "unsubscribe" in emails, adjusting notification settings in your account, or contacting customer support. Opting out of marketing does not affect transactional communications necessary for account operation.

3.6 Legal and Regulatory Compliance

• Complying with Indonesian data protection laws and gambling regulations
• Responding to lawful requests from government authorities, law enforcement, or courts
• Reporting suspicious transactions as required by anti-money-laundering laws
• Maintaining records for tax and accounting purposes
• Enforcing our legal rights and defending against legal claims

4. How We Share Your Information

maje46 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your information with the following categories of recipients under strict confidentiality agreements:

4.1 Service Providers and Business Partners

• Payment Processors: To process deposits and withdrawals, we share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: When you play casino games or place sports bets, we share your username, bet amounts, and gameplay data with our game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft) to deliver game content and settle bets.
• Identity Verification Services: We share identification documents and personal data with KYC verification providers to authenticate your identity and comply with regulatory requirements.
• Customer Support Tools: We use third-party live chat, email, and ticketing platforms to manage customer support interactions. These providers have access to your communications and account data necessary to assist you.
• Cloud Hosting and Data Storage: Your data is stored on secure cloud servers operated by reputable infrastructure providers with robust security measures and data encryption.
• Analytics and Performance Monitoring: We use analytics services to understand user behavior, track platform performance, and identify technical issues. These services receive anonymized or pseudonymized data whenever possible.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to Indonesian government agencies, law enforcement, regulators, or courts when required by law or legal process, including:

• Responding to subpoenas, court orders, or other legal demands
• Reporting suspicious transactions under anti-money-laundering regulations
• Cooperating with tax authorities for audits or investigations
• Complying with gambling license conditions and regulatory audits
• Protecting maje46's legal rights in disputes or litigation

4.3 Business Transfers

If maje46 undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity. In such events, we will notify you via email and/or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

maje46 implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and maje46 servers is protected with 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who require access to perform their job functions. All personnel sign confidentiality agreements and receive data protection training.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for account logins, adding an extra layer of security beyond passwords.
• Secure Payment Processing: Financial transactions are processed through PCI-DSS compliant payment gateways. maje46 does not store complete credit card numbers or sensitive payment credentials.
• Regular Security Audits: Our systems undergo regular penetration testing, vulnerability assessments, and security audits by independent third-party cybersecurity firms.
• Firewalls and Intrusion Detection: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and DDoS protection to prevent cyberattacks.
• Data Backup and Recovery: Regular encrypted backups ensure data can be recovered in the event of system failures or disasters.

While we implement robust security measures, no system is completely impenetrable. You also have a responsibility to protect your account by using strong unique passwords, not sharing login credentials, enabling two-factor authentication, and promptly reporting suspicious activity to our support team.

6. Data Retention and Deletion

maje46 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus 5 years after account closure to comply with anti-money-laundering regulations and financial record-keeping requirements under Indonesian law.
• Transaction Records: Deposit, withdrawal, and betting transaction history is retained for 7 years to meet tax, accounting, and regulatory audit requirements.
• Identity Verification Documents: KYC documents are retained for 5 years after account closure as required by anti-money-laundering regulations.
• Communication Records: Customer support interactions are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your marketing preferences and consent are retained until you withdraw consent, plus 2 years to demonstrate compliance with regulations.

After the applicable retention period expires, we securely delete or anonymize your personal data. You may request early deletion of your data by closing your account and contacting support, subject to our legal obligations to retain certain records.

7. Cookies and Tracking Technologies

maje46 uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. The types of cookies we use include:

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality like login sessions, account authentication, and secure transactions. These cannot be disabled.	Session or up to 30 days
Performance Cookies	Collect anonymized data about how users interact with the platform to improve performance and fix bugs.	Up to 2 years
Functional Cookies	Remember your preferences like language selection, favorite games, and display settings for personalized experience.	Up to 1 year
Marketing Cookies	Track your activity across sessions to deliver relevant promotional offers and measure campaign effectiveness.	Up to 1 year

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect platform functionality. Blocking essential cookies will prevent you from logging into your account or placing bets.

8. Your Privacy Rights

Under Indonesian data protection regulations, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal data we hold about you. Log into your account and navigate to "Privacy Settings" or contact [email protected] to request a data export.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you can update it directly in your account settings or request corrections by contacting customer support.
• Right to Deletion: You can request deletion of your personal data, subject to our legal obligations to retain certain records for regulatory compliance. To request deletion, close your account and contact support.
• Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify data accuracy or assess legal claims.
• Right to Data Portability: You can request a machine-readable export of your personal data to transfer to another service provider.
• Right to Object: You can object to processing of your data for direct marketing purposes at any time by opting out of marketing communications.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw that consent at any time, though this does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact our privacy team at [email protected] with subject line "Privacy Rights Request" and include your account details. We will respond within 30 days.

9. International Data Transfers

maje46 primarily stores and processes your data on servers located within Indonesia or nearby Southeast Asian regions. However, some of our service providers (game providers, payment processors, cloud hosting services) may operate servers in other countries. When data is transferred internationally, we ensure adequate safeguards are in place through:

• Contractual clauses requiring service providers to maintain data protection standards equivalent to Indonesian regulations
• Encryption of data in transit and at rest
• Regular audits of service provider security practices
• Selection of providers in jurisdictions with strong data protection laws

10. Children's Privacy

maje46 services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that data and close the account. If you believe a minor has created an account, please report it to [email protected] immediately.

11. Changes to This Privacy Policy

maje46 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email to your registered email address and/or prominent notice on our website at least 30 days before taking effect. Your continued use of maje46 services after the effective date constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or maje46's data handling practices, please contact our privacy team: